Amazon Prime TV FAQs

How to sign in to your Prime Video account on a Smart TV?

1. Turn on your Smart TV device and launch the Amazon Prime Video app.
2. Go to Settings from the list of menu options at the top of your Smart TV screen.
3. Select Preferences.
4. Then, select Data Monitoring.
5. Turn On the Data Monitoring feature to get video quality options.
6. Select Set Video Quality and then choose a video quality option of your choice to save data every time you watch Prime Video content on your Smart TV.

How can I change the Prime Video PIN on my Smart TV device via a web browser?

Answer: Parental Control restricts anyone to purchase, rent, or watch Prime Video content on a specific device.

These devices come with a built-in Parental Control feature.

• Microsoft Xbox 360 consoles
• Fire Phones
• Fire Tablets (Fire OS 5.0 or older)
• Fire TV devices

If the device you want to set up Prime Video PIN doesn’t appear in this list, follow these steps to set up an Amazon Prime Video PIN.

1. Grab your computer and launch a web browser.
2. Visit the official website of Amazon and sign in to your Amazon Prime Video account.
3. Click on Your Prime Video option under Account & Lists.
4. Then, click Settings and go to Parental Controls.
5. Select your TV device from the Apply Viewing Restrictions to section.
6. Enter a PIN of your choice and click on Save.
7. You have successfully set up Parental Control, and now, nobody can access your Prime Video content without your Prime Video PIN.

How can I change the Prime Video PIN on my Smart TV device via an Android smartphone?

Answer: Here’s how to change the Prime Video PIN for your Smart TV device via your Android smartphone.

1. Launch the Prime Video app on your Android smartphone.
2. From the bottom menu, select the My stuff option.
3. Then, tap on the Settings icon.
4. Then, select Parental Controls, and here you can change your Prime Video PIN.
5. Select your TV device from the Apply Viewing Restrictions to section.
6. Tap on the Save option after typing your PIN.
7. Great! You have successfully set up Parental Control, and now, nobody can access your Prime Video content without your Prime Video PIN.

How can I change the Prime Video PIN for my Smart TV device via an iOS device?

Answer: Here’s how to change the Prime Video PIN for your Smart Tv device via your iOS device.

1. Launch the Prime Video app on your iOS device.
2. From the bottom menu, select the My stuff option.
3. Then, tap on the Settings icon.
4. Then, select Parental Controls, and here you can change your Prime Video PIN.
5. Select your TV device from the Apply Viewing Restrictions to section.
6. Tap on the Save option after typing your PIN.
7. Great! You have successfully set up Parental Control, and now, nobody can access your Prime Video content without your Prime Video PIN.

Where can I find the events streaming live on the Prime Video app?

Answer: Follow these steps to find the list of all live and upcoming events on the Prime Video app.

1. Turn on your smart TV and launch the Prime Video app.
2. On the homepage, scroll down to find the Your Live and Upcoming Events row.
3. Browse through the list of events and click on the live event you want to watch.

How to change the commentary options while streaming live events on the Amazon Prime Video app?

Answer: Some events don’t offer alternate audio options, so you won’t be able to change the commentary for them. However, many events offer multiple commentary options. If you want to change their commentary option, here’s how to do that.

1. Turn on your smart TV and launch the Prime Video app.
2. Find and play the live event whose audio you want to change.
3. Once it starts playing, select the Audio and Commentary option from the menu.
4. Please choose your preferred commentators, and that’s it.
5. Enjoy listening to your favorite commentators.

Some Smart TVs ask you to choose commentary before starting to play the live event. In that case, you don’t even need to look for the Audio & Commentary option.

How can I turn on X-ray coverage while watching live sports on the Amazon Prime Video app?

Answer: X-ray coverage provides information like live play by plays, real-time stats, player and team news, and much more while streaming live sports on the Amazon Prime Video app. You can get access to X-ray coverage on Fire TV and Android/iOS smartphones or tablets only. Here’s how to turn on the X-ray coverage for live sports on the Prime Video app.

For Fire TV

1. Turn on your Fire TV and open the Prime Video app.
2. Browse and select a live sports event.
3. Press Play to start the live streaming.
4. Click UP on your Fire TV remote whenever you want to look at the live stats of the game.

For Android/iOS Smartphones or Tablets

1. Open the Prime Video app.
2. Browse and select a live sports event.
3. Tap Watch Now to start the live streaming.
4. To access the X-ray coverage, tap on the X-Ray button on the top left corner of your screen or rotate your Android/iOS smartphone or tablet vertically.

How can I view my purchases and rentals on the Prime Video TV app?

Answer: Viewing your purchases and rentals on the Prime Video TV app is a straightforward process. Follow these steps to view your purchased and rented titles on the Prime Video app.

1. Turn on your smart TV and launch the Prime Video app.
2. From the home screen, go to “My Stuff.”
3. Select Purchases & Rentals.
4. Here, you will see a list of all your purchased and rented video titles.
5. Click on any title to start watching instantly.

How do I turn off the audio description feature on the Prime Video TV app?

Answer: Follow these steps to turn off audio descriptions on the Prime Video TV app.

1. Turn on your smart TV and launch the Prime Video app
2. Play any video title.
3. When it starts playing, open the Subtitles and Audio menu.
4. Select Audio.
5. Select a language without an audio description feature.
6. Once chosen correctly, select Close.
7. The Audio Description feature must have been gone by now.

How can I turn on the audio description feature on the Prime Video TV app?

Answer: Follow these steps to turn on audio descriptions on the Prime Video TV app.

1. Turn on your smart TV and launch the Prime Video app
2. Play any video title.
3. When it starts playing, open the Subtitles and Audio menu.
4. Select Audio.
5. Select a language with an audio description feature.
6. Once chosen correctly, select Close.
7. The Audio Description feature will start working now.

I want to change the language on the Prime Video app on my Smart TV. How can I change it?

Answer: Amazon Prime Video app supports several languages to make it easier to navigate through the application for people worldwide.

Follow these steps to change the Prime Video app’s language.

1. Turn on your smart TV and launch the Prime Video app.
2. Go to the Settings option available in the menu.
3. Select Language option.
4. Now, you can choose your desired language.

Hebrew and Arabic languages are not available on Smart TVs. However, you can access them via PCs, Android devices, and Laptops.

How to cast Prime Video Content to my TV?

Answer: You need to have a Google Chromecast, a Fire TV, or an Android TV to cast Prime Video content from your mobile device to your TV.

Follow these steps to cast Prime Video content to your TV.

1. Switch on your TV.
2. Launch the Prime Video app on your smartphone (Make sure you are signed in to the Prime Video app.).
3. Connect your TV to the same network as your smartphone.
4. Select the Cast option from the Prime Video app on your smartphone.
5. Now, choose a device on which you want to cast the Prime Video content.
6. You will see a Ready to Cast message on your TV screen.
7. Now, select a video title and tap Watch Now.
8. Now you will be able to watch it on your TV.

How to change the Subtitle settings of Prime Video on Chromecast, on iOS devices?

Answer: In order to change the subtitle settings of Prime Video content on Chromecast, on iOS devices, follow the below-listed instructions.

1. First of all, stop casting.
2. Then, go to Settings.
3. Tap on the option Accessibility.
4. Then, select Subtitles and Captioning.
5. Now, choose Style.
6. Now, you can choose a style from various subtitle styles.
7. Select your preferred Style and start casting again to check out your subtitle change.

How to change the Subtitle settings of Prime Video on Chromecast on Android devices?

Answer: In order to change the subtitle settings of Prime Video content on Chromecast, on Android devices, follow the below-listed instructions.

1. Tap on the three-dot menu on your Android device’s screen while Cast is on.
2. Choose Subtitle Style.
3. Now, you are ready to customize the subtitles your way.
4. You can change the subtitle size from the same option.

I purchased a Prime Video title by mistake. How do I cancel it?

Answer: You have 48 hours (or 14 days if you are in Europe) to return an accidental Prime Video purchase if you haven’t tried watching or downloading it.

Follow these steps to return your accidental prime video purchase.

1. Turn on your smart TV and launch the Prime Video app.
2. Go to My Stuff and select Purchases & Rentals.
3. Select the title you purchased or rented by mistake. It will load the title’s overview page.
4. When the page completes loading, don’t click on the Watch Now or Download button.
5. Click on Cancel Your Order.
6. Choose your reason for the cancellation, and click on Cancel This Purchase.
7. Once the cancellation is complete, Amazon will refund your money to the bank account used for purchase. The video will also get removed from Your Library during the refund process.

Note: Cancellation options are not available in the Purchases & Rentals section if you paid via Apple for the order. In that case, you will need to search and find the purchased product’s overview page to see the cancellation options.

How to create a new Prime Video Profile on Smart TV?

Answer: You have the option to create up to six Prime Video profiles on one Prime Video account. Except for the default profile, you can choose to create the other five profiles for adults and kids.

To create a new Prime Video profile, follow these steps.

1. Turn on your smart TV and launch the Prime Video app
2. Click on the profile/silhouette icon at the top-right section of your TV screen.
3. Select the “+” icon with Add new written next to it.
4. Enter all the necessary details to finish creating the new profile.

How to edit a Prime Video Profile on TV?

Answer: Follow the below-listed steps to edit or delete a Prime Video profile on TV.

1. Turn on your smart TV and launch the Prime Video app
2. Click on the profile/silhouette icon at the top-right section of your TV screen.
3. Choose the profile you want to edit using your TV remote.
4. Click on the Edit option below the profile.
5. Now, you can edit your profile details by browsing through various fields.

Source :- Amazon Prime TV FAQs